Privacy Notice

Last Updated: May 24th, 2018

At ZINAS VILLAS, we are committed to protecting and respecting your privacy. Please read this notice as it contains important information about how we use personal data that we collect from you or that you provide to us.

Information & Consent

This Privacy Notice describes how we collect, use, process, and disclose your information, including personal information about you (hereinafter, the “User”), in conjunction with your access to and use of our booking system.

By reading this Privacy Notice, the user is hereby informed on how we collect, process and protect personal data furnished through the booking engine.

The User must carefully read this Privacy Notice, which has been written clearly and simply, to facilitate its understanding, and to freely and voluntarily determine whether they wish to provide their personal data, or those of third parties, to ZINAS VILLAS.

When this notice mentions “booking system,” “booking engine,” “system,” “website,” “platform,” “app,” “webapp,” “services,” “online services,” it refers to all pages and functions under https://zinasmykonosvillas.reserve-online.net/ unless specified otherwise.

By accessing the platform or providing information, you agree to our privacy practices as set out in this privacy statement. We may change this notice from time to time. You should check this notice frequently to ensure you are aware of the most recent version.

Identity

When this notice mentions “we,” “us,” or “our,”, “data controller,”, “controller,”, it refers to ZINAS VILLAS.

Data Controller

ZINAS VILLAS operates this booking system through a data processor, as explained below. For the purposes of the General Data Protection Regulation (“GDPR”) (EU) 2016/679, we are the Data Controller. There is a strict contractual framework between the data controller and the data processor for the protection of your personal information. We are:

Zinas Mykonos Serviced Villas “ZINAS VILLAS”
Kastro
846 00, Mykonos
GR

Data Processor

WebHotelier operates this booking system on behalf of ZINAS VILLAS and is committed to protecting the privacy of the users of this system. WebHotelier is:

Revplus Hellas S.A.
5th Km Rhodou-Lindou Ave.
851 00, Rhodes
Greece

For the purposes of the GDPR, where WebHotelier processes your personal data on behalf of ZINAS VILLAS, WebHotelier is the the Data Processor. When this notice mentions “data processor,” “processor,” “WebHotelier,” it refers to WebHotelier Technologies Ltd.

WebHotelier is a certified PCI-DSS Level 2 Service Provider audited quarterly by Sectigo Limited.

The User may contact WebHotelier's Data Protection Officer:

Data Protection Officer
dpo@webhotelier.net

Obligatory nature of providing the data

The data requested in the forms accessible from the booking engine are, in general, mandatory (unless specified otherwise in the required field) to meet the stated purposes. Accordingly, if they are not provided or are not provided correctly, we will be unable to process the request.

Personal data we collect and process

This will include:

  • personal information about you which we ask you for (e.g. your name, address, and email address) when you make a booking from our booking engine;
  • financial details in order to process your booking when we require pre-payment;
  • details of transactions you carry out through our booking engine and details of the fulfilment of your orders.
  • our data processor may only collect and process personal data collected and/or processed on behalf of us in accordance with our instructions. WebHotelier cannot process it in any other way or for any other purpose.

We grant permission to our data processor:

  • to use your personal information for reserving rooms and/or other services for you at ZINAS VILLAS;
  • to pass on your financial details to ZINAS VILLAS and/or appropriate third party (for example, credit card company) for the purpose of confirming or paying for a booking;
  • to use your information for marketing purposes (where you explicitly agree to this); and
  • to pre-complete forms and other details on our website to make your next visit to our booking engine easier (e.g. when amending or cancelling a booking).

Social Login:

In the event of registration and/or access through a third-party account, we may collect and access certain information of the User’s profile from the corresponding social network, solely for internal administrative purposes and/or for the purposes indicated above.

Third-party data (e.g. book for a friend)

In the event that the User provides third-party data, they declare that they have the third party’s consent and undertake to provide the interested party -the data holder- with the information contained in this Privacy Notice, duly exonerating us and our data processor from any liability in this regard. However, we may carry out the necessary verifications to verify this fact, adopting the corresponding due diligence measures, in accordance with the data protection regulations.

Sensitive Data

Unless specifically requested, we ask that you not send us, and you not disclose, on or through the Services or otherwise to us, any Sensitive Personal Data (e.g., social security numbers, national identification number, data related to racial or ethnic origin, political opinions, religion, ideological or other beliefs, health, biometrics or genetic characteristics, criminal background, trade union membership, or administrative or criminal proceedings and sanctions).

Use of Services by Minors

The Services are not directed to individuals under the age of sixteen (16), and we request that they not provide Personal Data through the Services.

Purpose of processing personal data

Depending on the User’s requests, the personal data collected will be processed in accordance with the following purposes:

  • To manage the bookings made, including payment management (where applicable) and the management of the user’s requests and preferences.
  • To manage registration in loyalty or membership programs, as well as obtaining and redeeming points.
  • To manage the User’s contact requests with us through the channels provided to this end.
  • To manage the sending of personalised commercial communications from us, by electronic and/or conventional means, in cases in which the User expressly consents.
  • To manage the provision of the contracted accommodation service, as well as additional services.
  • To manage surveys and/or evaluations regarding the quality of the services provided by us and/or the perception of its image as a company.

Data Retention

We will retain your Personal Data for the period necessary to fulfill the purposes outlined in this Privacy Notice unless a longer retention period is required or permitted by law or if the User requests their withdrawal from us, opposes or revokes their consent.

The criteria used to determine our retention periods include:

  • The length of time we have an ongoing relationship with you and provide the Services to you (for example, for as long as you have an account with us or keep using the Services or if you have a booking that has not yet been fulfilled)
  • Whether there is a legal obligation to which we are subject (for example, certain laws require us to keep records of your transactions for a certain period of time before we can delete them)
  • Whether retention is advisable considering our legal position (such as, for statutes of limitations, litigation or regulatory investigations)

Legitimate interest for processing your data

The data processing required in fulfilment of the aforementioned purposes that require the User’s consent cannot be undertaken without said consent.

Likewise, in the event that the User withdraws their consent to any of the processing, this will not affect the legality of the processing carried out previously.

To revoke such consent, the User may contact us through the appropriate channels.

By the same token, in those cases in which it is necessary to process the User’s data for the fulfilment of a legal obligation or for the execution of the existing contractual relationship between us and the User, the processing would be legitimized as it is necessary for compliance with said purposes.

Data Disclosure

We will use and disclose Personal Data as we believe to be necessary or appropriate:

  • to comply with applicable law, including laws outside your country of residence;
  • to comply with legal process;
  • to respond to requests from public and government authorities, including authorities outside your country of residence and to meet national security or law enforcement requirements;
  • to enforce our terms and conditions;
  • to protect our operations;
  • to protect the rights, privacy, safety or property of our own, you or others; and
  • to allow us to pursue available remedies or limit the damages that we may sustain.

We may use and disclose Other Data for any purpose, except where we are not allowed to under applicable law. In some instances, we may combine Other Data with Personal Data (such as combining your name with your location). If we do, we will treat the combined data as Personal Data as long as it is combined.

International transfers of personal data

We may transfer your personal information to our data processor(s) or/and sub-processor(s) based outside of the EEA for the purposes described in this notice. If we do this, your personal information will continue to be subject to one or more appropriate safeguards set out in the law. These might be the use of model contracts in a form approved by regulators, or having our suppliers sign up to an independent privacy scheme approved by regulators (like the US ‘ Privacy Shield’ scheme).

Our data is stored in the cloud using Amazon Web Services in N. Virginia, USA and in Frankfurt, Germany. If you are accessing any of our systems from outside the USA, you acknowledge that your personal information may be transferred to the USA, a jurisdiction which may have different privacy and data security protections from those of your own jurisdiction, to be processed and stored.

User's Responsibility

The User:

Guarantees that they are of legal age or legally emancipated, where applicable, fully capable, and that the information furnished to us is true, accurate, complete and up-to-date. For these purposes, the User is responsible for the truthfulness of all the data communicated and will keep the information updated, so that said data reflects their actual situation.

Guarantees that he/she has informed third parties on whose behalf he/she has provided data, where applicable, of the aspects contained in this document. Also guarantees that he/she has obtained the third party’s authorisation to provide their data to us for the purposes indicated.

Will be responsible for false or inaccurate information provided through the Website and for damages, whether direct or indirect, that this may cause to us or third parties.

Exercise of Rights

The User may contact us at any time free of charge, to:

  • To obtain confirmation about whether or not personal data concerning the User are being processed by us.
  • To access their personal details.
  • To rectify any inaccurate or incomplete data.
  • To request the deletion of their personal data when, among other reasons, the data are no longer necessary for the purposes for which they were collected.
  • To confirm revocation of consent.
  • To obtain from us the limitation of data processing when any of the conditions provided in the data protection regulations are met.
  • To request the portability of your data.

Likewise, the user is informed that at any time he/she may file a complaint regarding the protection of their personal data before the competent Data Protection Authority.

Security Measures

We will process the User’s data at all times in an absolute confidential way and maintaining the mandatory duty to secrecy with regard to said data, in accordance with the provisions set out in applicable regulations, and to this end adopting the measures of a technical and organisational nature required to guarantee the security of their data and prevent them from being altered, lost, processed or accessed illegally, depending on the state of the technology, the nature of the stored data and the risks to which they are exposed.

1.       CHECK IN DETAILS

CHECK IN TIME: 16.00h (EET)

CHECK OUT TIME: 11.00h (EET)

If the Tenant does not leave the residence on time and in case of availability, the Tenant will be required to pay the amount agreed for every extra day of its additional stay.
 

2.       BOOKING TERMS AND CONDITIONS

  2.1 The Owner is renting the residence for use by the Tenant in the same manner as they would treat its own property.

   2.2 The Owner is renting the residence by offering 3 persons as staff (as further described below).

  2.3 The Tenant must pay attention to the following:

The area surrounding the property is of special natural beauty. On a purely indicative basis, some of the risks may be:

Drowning in the nearby beach, or in the swimming pools due to total ignorance of swimming or not adhering to the rules of safe swimming (such as but not limited to consumption of alcohol, overeating, etc.);

Danger of falling from the veranda railings, stairs, swimming pools, rocks that exist within the surrounding landscape.

Regarding drinking water and water used for cooking, the Owner advises for mineral water to be used.

The residence includes removable fire extinguishers in all places needed.

The Owner bears no responsibility to the Tenant, its guests and generally to all people working in the residence or any individuals that might accompany them if there is an incident of burglary or theft, including removal of valuables, jewelries, money or any other valuables. However, the Owner is responsible for the provision of a safe in the residence for safe storage of valuables of the Tenant and its guests.

For all the above risks and/or dangers, which are broadly mentioned herein, and without any limitation to these ones only, it has been mutually and explicitly agreed that the Owner bears no responsibility whatsoever it might be and howsoever it might arise towards the Tenant and/or their guests and/or the individuals that accompany them and/or their servants and/or their escorts and/or whomsoever the guests allow to visit the property and its surroundings.

The Tenant explicitly agrees and considers that the above risks are reasonable and explicitly and unconditionally agrees that it releases the Owner from liability and possible consequential damages and/or compensations.

Due to the special location of the residence, it is hereby agreed that the Tenant accepts all particularities and special effects of construction (rooms by the cliff, special sunset areas by the cliff in front of the Aegean Blue, etc.) and the Owner is not liable in any case of accident.

The Owner keeps liability insurance against third parties as recommended by the insurance contract.

The Owner agrees to keep as confidential the terms of this agreement, as well as the identity of the Tenant and its guests and shall not discuss any details of the agreement with any person other than the agent

 

BOOKING TERMS AND CONDITIONS

 

1.   SECURITY DEPOSITS

A security deposit of 1000 euros (one thousand euros) is payable upon arrival or together with the second payment to cover the costs of any potential damages to the property or its contents. This amount is to be charged via credit card upon arrival or via bank transfer.

The security deposit is refundable back to the Tenant within 7 (seven) business days following the check-out date, as follows:

In full, if at check-out there is no damage to the property or its contents;

In part, whereas reasonable amounts for repairs have been deducted from the security deposit, if at check-out there is damage to the property or its contents that is attributable to the guests of the Tenant.
 

2.   EXTRA DAILY SERVICES

Linen will be changed 2 times per week, whereas towels will be changed every day. In case there is necessity of daily change of sheets there will be no extra charge.

Daily maintenance of bedrooms will be taking place twice per day.

The Tenant shall address all requests for extra services, such as in-house chef services, car rental, babysitting, yacht charter, massage and beauty treatments, to the Villa Manager and Team.
 

3.   STAFF

The villa is rented with 3 persons as working staff:

2 (two) maids cleaning the villa 3 hours per day;

1 (one) pool maintainer to clean the pool

Any costs for extra staff need to be paid separately by the Tenant
 

4.   EVENTS – PARTIES

a. Organized parties are strictly prohibited anywhere on the premises of ZINAS VILLAS.

b. In case of a preplanned event or any kind of celebration that needs special production and special preparation (wedding venues, surprise parties between the guests staying in the villa), the Tenant must inform the agency and the Owner in order to obtain written authorization and make necessary arrangements.

c. The Owner, Manager, and the staff working in the villa shall not be held responsible for any accidents or incidents that occur during the event on the property. The Tenant assumes full responsibility for the event and its guests.

d. The Tenant expressly agrees that the use, possession, or distribution of illegal substances within the premises of the villa is strictly prohibited. Any illegal activities are strictly prohibited on the premises. The Tenant shall not engage in any activities that violate local, regional, or national laws pertaining to drug use or possession.

e. The total number of overnight guests shall not exceed the maximum capacity of each bedroom accommodation, which is limited to 24 persons.

f. The use of drugs is strictly illegal in Greece, and the Tenant shall comply with all applicable laws and regulations. The possession or use of illegal substances within Greece and on the premises of ZINAS VILLAS is strictly prohibited. The Owner, property manager, and agency shall not be held responsible or liable for any actions, damages, or consequences arising from the Tenant's use or possession of illegal substances during the rental period. The Tenant agrees to indemnify and hold harmless the Owner, property manager, and agency from any claims, liabilities, damages, or expenses arising from the Tenant's use, possession, or distribution of illegal substances during the rental period.

g. If the police or any other person visits the property due to noise, disturbances, or any other reason related to the Tenant's activities, the Owner shall not be held responsible.

h. Parties with organized or paid entrance are strictly not allowed in any ZINAS VILLAS property.

Music is only allowed until midnight to ensure the peace and comfort of neighboring properties.           

j. In case the Owner or the Manager becomes aware of any action that may harm the reputation of ZINAS VILLAS, they reserve the right to inform the police accordingly.

k. The employment of any staff during an event is solely the choice and responsibility of the Tenant and is not related to the Owner or the property.

l. The Owner reserves the right to terminate the rental agreement and evict the Tenant, without refund, in the event of a breach of any terms or conditions outlined in this agreement or if the Tenant engages in illegal activities on the premises

 

5.   GUEST INJURY DISCLAIMER

Neither the Owner, nor its employees can be held responsible for any accident or injuries suffered by the guests of the Tenant during their stay at the rented property under any circumstances.
 

6.   LAW – JURISDICTIO

This agreement shall be governed by and interpreted under the substantive law of Greece regardless of its or any other jurisdiction’s choice of law principles. In the event of any dispute concerning the terms and conditions of this agreement, the parties agree that any such disputes shall be settled by the courts of the city of Athens.